Contents
Task 1 Laying Out a Business E-Mail 1
Task 2 Launching a New Product 15
Task 3 Establishing Trade Relations 24
Task 4 Inquiring and Offering 32
Task 5 Making a Counter-offer 48
Task 6 Making a Counter Sample 59
Task 7 Discussing Time and Mode of Shipment 65
Task 8 Packaging Arrangement 74
Task 9 Terms of Payment 81
Task 10 Covering More Risks 97
Task11 Making out Pro Forma Invoice and Sales Contract 108
Task 12 Amending a Letter of Credit 123
Task 13 Handling Shipment Issues 132
Task 14 Urging for Payment of Balance Due 140
Task 15 Handling Customer Complaints 147

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